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NETWORK AND HARDWARE

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What is you backbone connection ?

Our Backbone or Internet connection is based on an a 10Mbps connection to our service provider who's backbone is a OC48 fiber optic system. We use Cisco routers and 3Com switches and have redundant connections to the Internet for fast, efficient throughput.

Is your connection redundant?

Yes, our current connection is redundant.

How much of your connection are you currently utilising?

On average about 10 to 15%.

What happens if your Internet connection fails?

We monitor our network contiguously so we know immediately if there is a problem. All of our connections to the Internet have redundant backup connections. All of these backup connections are routed to fiber optic access to the internet.

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COSTS AND RENEWALS

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What happens after the initial 1 year period?

We guarantee that our prices will not go up and we are very confident that prices will in fact come down.

Do you charge me if I want to transfer my site to another host?

No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny.

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eMAIL RELATED QUESTIONS

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Can I have a POP3 mail box with my account?

Yes, you can either have a 'catch' all POP3 mail box or all mail (anything@yourdomain.com) forwarded to any eMail account.

What are the POP and SMTP server addresses?

The POP server address will be mail.yourdomain.com. The SMTP server address will be mail.yourdomain.com:26, this is only for use when sending mail from your website (using Jmail or a sendmail cgi script) other wise use your dial-up ISP smtp server address.

How do I login to my POP3 mail box?

POP server address: mail.yourdomain.com
Account name: username@yourdomain.com
Password: As issued during account set up.

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FTP RELATED QUESTIONS

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What FTP host name do I use?

When your domain becomes active on our servers you can use ftp.yourdomain.com but until then you can still login and upload files using ftp.rmpnet.co.uk

Can I upload my files using a browser?

You can but it's generally easier to use FTP client software such as Bullet Proof FTP, CuteFTP or WSFTP.

What directory do I put my web site files in?

When you login with FTP you will see a dir like
/db
/logs
/wwwroot
The /wwwroot directory is where you should upload your web pages to. You can upload your database files to /db

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DATABASES

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What Databases do you support?

Currently, MS Access 97 and 2000

Do you support MySQL or MS SQL?

Yes, we offer both MySQL and MSSQL Server databases.

How do I connect to my database?

You can use DSN-less connections.
DSN-less connections are faster than System DSN connections because DSN-less avoids doing a registry lookup. Furthermore you can receive additional performance benefits by directly using the OLEDB layer.

Here is an example:
Dim Conn, dbPath
dbPath = Server.MapPath("\..\db\YourDatabase.mdb")
Set Conn = Server.CreateObject("ADODB.Connection")
Conn.Open "PROVIDER=MICROSOFT.JET.OLEDB.4.0;DATA SOURCE=" & dbPath

More information can be found at:
aspin.com
powerasp.com

Which directory do I have to put the database in?

Any directory can be used as long as your connection strings points to the right place. You should use the /db directory to store your databases in, this is above your webspace and so is a much safer place to store sensitive information

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ASP

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What directory do I have to put my ASP pages in?

The server will parse the ASP pages in any and all directories.

What ASP mail component is installed on the servers?

Jmail is installed on all servers. More information can be found at the Dimac site.

When using JMail it only seems to work with some e-mail addresses, why is this?

You can only use email addresses of domains that are hosted on our servers. This is to prevent SPAM being sent through our SMTP servers.

Do you have an ASP upload component installed on your servers?

Yes, ASPUpload is installed. This is an Active Server component which enables an ASP application to accept, save and manipulate files uploaded with a browser. The files are uploaded via an HTML POST form with one or more <INPUT TYPE=FILE> tags. The <FORM> tag must contain the attribute ENCTYPE="multipart/form-data"
More information can be found at the ASP Upload site

Can I install my own ASP components or if not can you do it for me?

For security and satiability reasons we do not allow users to add any additional components. However you can now request additional components to be added and we will install them if the demand is high and it would be useful to other users.
Please note: We only install additional components at our own discretion, this is for security and satiability reasons.

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PERSONAL CONTROL PANELS

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How do I access the control panel?

Once your domain is hosted on our servers you can access the Helm control panel at
cp.[yourdomainname.co.uk]

Does Helm allow me to create pop3 mail boxes?

Yes, you have full control of all email settings for your domain.

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DOMAIN NAMES

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Why would I apply for a domain name now?

Domain names are allocated on a first-come, first-served basis. Once a domain name has been reserved it is no longer available. The most popular or easily remembered domain names are being reserved daily. In the future, only obscure names may remain. If your company has spent time, effort and money in establishing a brandname it is vital that you reserve your right to use it on the Internet.

Do you charge me if I want to transfer my site to another host?

No, you can transfer your site at anytime. We will do all we can to help and not charge you a penny.

Are there any restrictions on registering domain names?

The only restricted names that we handle are :
.ltd.uk - must be a UK Limited company and a valid company registration number will be required.
.net.uk - must be an ISP.
These requests take longer to process than normal as they are handled manually by Nominet.

Who owns the Domain Name I register with you?

You do, we register the domain in your name using the information from the order form (so make it as complete as possible).

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ADVERTISING

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Do you put adverts on my webpages?

No, we do not add any adverts or pop-up's etc.

If you have any further questions, please email us at help.desk [at] RMPnet.co.uk